Privacy Policy
Last updated: 25 October 2026
This Privacy Policy describes how Nicole & Kate Melbourne collects, uses and protects your personal information when you visit or make a purchase from nicolekatemelbourne.com.
Please read this Privacy Policy to understand how we handle your personal information.
Information we collect
When you visit our website or place an order, we may collect information such as:
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Your name
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Email address
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Phone number
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Billing address
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Shipping address
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Order details
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Payment confirmation details
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Device and browser information
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IP address
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Website activity, such as pages viewed and products added to cart
We may collect this information directly from you when you place an order, contact us, subscribe to marketing communications or interact with our website. Certain technical information may also be collected automatically through cookies and similar technologies.
We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.
How we use your information
We may use your information to:
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Process and fulfil your order
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Send order confirmations and shipping updates
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Respond to customer service requests
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Manage returns, refunds and exchanges
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Improve our website and shopping experience
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Detect fraud or security issues
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Send marketing emails, if you have subscribed
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Comply with legal and tax obligations
Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Your information may be stored and processed through Shopify's data storage, databases, applications and related services.
Payments
Payments are processed securely through trusted payment providers.
Nicole & Kate Melbourne does not store full credit card details.
Depending on the payment method you choose, your payment may be processed by providers such as credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.
Sharing your information
We may share your information with trusted service providers where necessary to operate our business.
This may include:
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Shopify
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Payment processors
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Shipping carriers
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Suppliers and fulfilment partners
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Customer support tools
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Email marketing platforms, if you subscribe
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Analytics and website performance tools
We only share information where needed to provide our services, process orders or comply with legal requirements.
Some of these service providers may be located outside Australia.
Direct supplier fulfilment
Because some orders may be shipped directly from our suppliers, including suppliers located overseas such as China, we may need to share relevant order and shipping details with those suppliers.
This may include your name, shipping address, order details and contact details where required for delivery.
We share this information for order fulfilment and delivery purposes and take reasonable steps to protect personal information disclosed to overseas service providers, as required by applicable law.
Marketing emails
If you subscribe to our email list, we may send you updates about new arrivals, offers, sale events and store news.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support checkout functionality.
Some cookies are necessary for the website to work properly. Other cookies may be used for analytics, marketing or website performance purposes, depending on the services enabled on our website.
You can manage cookies through your browser settings and through any cookie preference controls available on our website.
Disabling certain cookies may affect some website features.
Data security
We take reasonable steps to protect your personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
However, no method of transmission over the internet or electronic storage is completely secure.
We use trusted platforms and service providers to help keep your information safe.
Data retention
We keep your personal information only for as long as reasonably necessary to provide our services, manage orders, comply with legal obligations, resolve disputes and maintain business records.
When personal information is no longer required, we take reasonable steps to delete or de-identify it where required by applicable law.
Your rights
Depending on your location and applicable law, you may have the right to request access to, correction of or deletion of your personal information.
To make a privacy request, contact us at:
We will review your request and respond in accordance with applicable privacy laws.
Certain information may need to be retained for legal, tax, accounting or other legitimate business purposes.
Privacy complaints
If you have concerns about how your personal information has been collected, used, stored or disclosed, please contact us at:
Please provide a description of your concern and any relevant details.
We will review your complaint and respond within a reasonable timeframe.
Where applicable, you may also have the right to raise a privacy complaint with the Office of the Australian Information Commissioner (OAIC).
Third party links
Our website may contain links to third party websites.
We are not responsible for the privacy practices or content of third party websites.
We encourage you to review the privacy policies of any third party websites you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and the last updated date will be revised accordingly.
Contact us
For privacy questions, requests or complaints, contact us at:
Nicole & Kate Melbourne
Email: info@nicolekatemelbourne.com
Website: nicolekatemelbourne.com